Cooper Bespoke

Privacy Policy

Last updated: May 2026

1. Introduction

Welcome to Cooper Bespoke (“we”, “our”, or “us”). We are committed to protecting and respecting your privacy.

This policy explains how we collect, use, and protect your personal data when you visit our website cooperbespoke.com or contact us regarding our bespoke joinery services.

2. Who We Are

Cooper Bespoke is a bespoke joinery business based in East Sussex.

Contact details:

We are the “data controller” for the purposes of applicable data protection laws.

3. What Data We Collect

We may collect and process the following information:

Information you provide:

  • Name
  • Email address
  • Phone number
  • Project details (e.g. measurements, preferences, drawings)
  • Any information submitted via contact forms or email

Automatically collected data:

  • IP address
  • Browser type and version
  • Pages visited and time spent on the site
  • Device information

Cookies:

We use cookies to improve your browsing experience. See Section 9 for more details.

4. How We Use Your Data

We use your data to:

  • Respond to enquiries and provide quotes
  • Deliver our bespoke joinery services
  • Manage customer relationships
  • Improve our website and services
  • Comply with legal obligations

We do not sell your personal data.

5. Legal Basis for Processing

We rely on the following lawful bases:

  • Contract – to provide services you request
  • Legitimate interests – to run and improve our business
  • Legal obligation – to comply with applicable laws
  • Consent – where required (e.g. marketing communications)

6. Sharing Your Data

We may share your data with:

  • Suppliers and subcontractors involved in your project
  • IT and website service providers
  • Professional advisers (e.g. accountants, legal advisors)

All third parties are required to respect your data and keep it secure.

7. Data Retention

We retain personal data only as long as necessary:

  • Enquiries: up to [12–24 months]
  • Customer records: up to [6 years] (for legal/tax purposes)

8. Your Rights

Under UK data protection law, you have the right to:

  • Access your personal data
  • Request correction of inaccurate data
  • Request deletion (“right to be forgotten”)
  • Restrict or object to processing
  • Data portability
  • Withdraw consent at any time

To exercise your rights, contact us at cooperbespoke@outlook.com.

You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO).

9. Cookies

Our website uses cookies to:

  • Ensure the website functions properly
  • Analyse site usage
  • Improve performance

You can control or disable cookies through your browser settings.

10. Third-Party Links

Our website may include links to third-party websites. We are not responsible for their privacy practices.

11. Changes to This Policy

We may update this policy from time to time. Updates will be posted on this page with a revised “Last updated” date.

12. Use of Project Photography

We may take photographs or videos of completed joinery projects for portfolio, marketing, and promotional purposes.

These images may be used on:

  • Our website
  • Social media platforms
  • Printed marketing materials
  • Online portfolios or case studies

Where possible, we take care to ensure that:

  • No individuals are identifiable without consent
  • Personal or sensitive information is not disclosed
  • Property details (such as addresses) are not revealed without permission

Legal Basis

We rely on our legitimate interests to promote our business, unless your consent is required.

Your Choices

If you would prefer that images of your project not be used, please let us know at any time by contacting us at cooperbespoke@outlook.com.

Where required by law, we will obtain your explicit consent before using images.

13. Contact Us

If you have any questions about this policy or how we handle your data, please contact:

Cooper Bespoke
Email: cooperbespoke@outlook.com
Phone: 07930 728358